Mach4businesss

FAQ

Q. What is Outsourcing?

A. Outsourcing can be defined as "the strategic use of outside resources to perform activities traditionally handled by internal staff and resources".

Q. Why should organizations Outsource?

A. The key reasons why an organization should outsource are:
• Reduce and control operating costs
• Improve host company focus
• Gain access to world-class capabilities
• Free internal resources for other purposes
• A function is time-consuming to manage or is out of control
• Insufficient resources are available internally
• Share risks with a partner company

Q. What can an organization outsource?

A. The list of functions that can be outsourced is long. Among other activities the key functions that can be outsourced are the following:
• Transaction management
• e-CRM (electronic Customer Relationship Management)
• SCM (Supply Chain Management)
• Back Office Processing
• Payroll
• Billing
• Forms Processing
• Data Entry
• Accounting
• Web solutions
• Web development
• Web design
• Website security
• Website maintenance
• Web hosting e-commerce: B2B, B2C and C2B
• Telemarketing and Call Centers
• Tele-servicing and Product Support

Q. Who should an organization outsource to?

A. Selection of an outsourcing partner should be based on thorough research of the organization's capabilities and credentials. Key areas to be focused on while selecting a partner are:
• Domain Expertise
• Production and support processes
• Infrastructure
• People
• Training Capabilities
• Client Testimonies

Q. Why do certain outsourcing projects fail?

A. Certain outsourcing assignments fail due to the following reasons:
• Lack of managerial support and active interest from the Top Management of the outsourcing organization
• Lack of clearly defined roles before the commencement of the outsourcing exercise
• Lack of a comprehensive transition plan
• Lack of clearly defined service level agreements

Q. What are the critical success factors of outsourcing?

A. The following have found to be the critical factors for a successful outsourcing relationship
• Ensuring Top Management support of the outsourcing organization
• Communicating outsourcing objectives to all employees
• Assigning an outsourcing champion to manage the outsourcing exercise
• Keeping the lines of communication open between the vendor and the company
• Clear establishment of the levels of service expected from the vendor
• Clear definition of the roles that would be played by the vendor and the company
• Developing and adhering to a comprehensive transition plan

Q. How long have you been in business?

A. We started company in 2008 and have been in business for more than 8 years.

Q. Where is your office located?

A. The corporate office and production centre is located in Kolkata.

Q. What are your normal working hrs?

A. We normally work round the clock in 3 shifts and 6 days a week. However in emergency projects, we can work 7 days a week.

Q. What is the preferred means of communication?

(Email, Skype, phone, fax etc) A. Email and Chat (Skype) are most preferred way. For understanding requirements, we normally use Net Meeting, GotoMyPC etc.

Q. How do I send assignments down to you, who will I have to contact?

A. You can send assignments through e-mail or FTP. Once the project has been finalizedand approved for start, we will hand over the future correspondence to one of ourDirectors for further contacts.

Q. How do you charge, per hour or project?

A. It depends on the way you want it to be. We can charge on per hour or per projector per man month basis whichever is most convenient to you.

Q. Are there minimums for pricing?

If so, are minimums file size, page count,etc.? A. Our minimum billing is US$ 100. However, there are no minimums for file size, pagecount etc.

Q. How do we pay you?

A. We accept payment via Credit Card OR PayPal.

Q. What are your typical payment terms?

A. The typical payment terms monthly or fortnightly depending on invoice amount. For1-off projects below $500, we request to be paid on completion of project.

Q. Would you be willing to sign a Non-Disclosure Agreement?

A. Yes

Q. Do you have a services agreement/contract you like to use?

A. We have a standard service agreement. We are flexible and any additions andalterations if required shall be fine with us.

Q. Do you sign intellectual property agreements with US-side companies?

A. Yes, Sure. We can sign.

Q. Do you have a dedicated computer for each employee?

A. Yes, we have a dedicated computer for each employee.

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